Are you thinking about hiring a PR agency?
With so many agencies to choose from, it can definitely be an overwhelming process to find the perfect partner to help communicate the right brand message to the right audience.
Whether you have gone through the selection process in the past or you’re looking for the first time, here are the 7 crucial factors to consider when screening potential agencies:
1. Plan and prepare
First and foremost, you’ll need to decide what your business goals and objectives are. Do you want to achieve brand awareness, or make your new product launch the talk of the town? Or perhaps you want to establish yourself as an important thought leader in your field? Having a clearly defined goal helps to narrow your search down to find agencies with the right capabilities and expertises.
2. Size does matter
Bigger doesn’t necessarily mean better. Large firms may have greater manpower and resources, but smaller agencies make up for it with a nimble and flexible team that’s quick to catch changing trends. By default, smaller agencies have a flatter hierarchy with less bureaucracy and red tape. This can translate into saved time and resources, and greater visibility into operations. What’s important is to identify an agency with the right size and fit for your brand – one that has the relevant experience and staff to meet your needs.
3. Avoid a bait-and-switch
When hearing pitches, pay attention to the team. Make sure what you see is what you get. Are you dealing with a large agency where smaller accounts are handed down to junior staff? Will the team pitching to you be working on your account? Some agencies send a pitching team made up of senior partners and the top creative honchos to woo you, but once business is secured, the account will be handed off to other members of the team. Clarify who will be developing and executing the campaign to avoid unpleasant surprises.
4. Making connections
When you hire an agency, you gain their valuable contacts and connections. Make sure the agency has trusted and positive relationships with the right people and media. Besides making it faster for you to see results, your business would also be able to leverage upon those relationships beyond PR purposes.
5. Area of expertise
It goes without saying that the agency you hire should understand your industry and the basics of your field. Having to constantly explain programmatic buying to the account manager can get frustrating, so pick an agency that has experience in your industry and region. They should be able to work their magic and simplify the technical jargon, making even the most unsexy topics sound fun.
6. Practice what they preach
PR is one of the fastest moving industries, and it’s important to ensure the agency you choose is dynamic and always one step ahead.
Here are a few things to keep in mind when making a decision:
- Are they experienced with social media?
- Do they provide digital strategies in addition to traditional PR?
- Are they able to provide media training?
- Can they build great thought leaders?
If, for example, an agency says they specialise in executing social media strategies, check to see if they have an updated blog and social media pages. You can tell a lot about an agency through its online presence. Are they practicing what they preach?
7. Counsellor versus yes-man
While it’s important for an agency to execute campaigns well, they should also be providing strategic counsel and speak up when they feel your ideas won’t achieve much. Instead of a yes approach, an agency that challenges your ideas and offers alternative solutions works better than one agreeing to every single idea. Having an objective view and strong news judgement is one of the biggest benefits to hiring a PR agency. You want an agency that takes initiative and thinks outside of the box to find the best solution to help achieve your goals.
Keeping these tips in mind will help you choose the right PR agency with the appropriate capabilities, experience, and right fit for your company.
Keen to learn more about what Mutant can offer? Drop us a note at [email protected].