HR & Recruitment Archives - Mutant Communications

How To Kickstart A Social Media Presence For Business Executives

Nobody expects business leaders to take selfies and post Instagram Stories about their day-to-day work. But, that may be exactly what they picture (and maybe even fear) when their marketing team suggests they leverage social media as a professional communication channel. And that’s where the conversation usually ends.

But…let’s embark on a thought journey that imagines what could happen if business leaders did agree to become an active LinkedIn user.

Perhaps you, the marketer, suggest that LinkedIn is a platform where they can directly communicate their professional thoughts, opinions and business success to thousands of industry connections, government stakeholders and prospective talent at the same time.

You point out that, sure, a keynote presentation at a regional industry conference could have that effect – once. But you emphasise that regular posts on LinkedIn, be it original blogs on a topic of expertise, status updates about business milestones or quick articles shares and comments on industry news – can have the same effect over a sustained period of time.

Most leading companies executives will have thousands of industry connections, but not even a proper profile picture (or in some cases none at all).

Why should any business executive be active on LinkedIn?

If they still aren’t convinced, you’ll likely say something like, “Do you want to inspire your employees to be ambassadors for your company or brand? Yes? Well, this works best when led from the top.” Maybe you even come up with an analogy – something along the lines of, “Hiding in the corner office, avoiding employees and customers, was once the sure-fire way to reinforce a leader’s unapproachability – not being on social media or LinkedIn specifically is the 21st-century equivalent.”

Need some stats in your arsenal?

Employee profiles get a 2X higher click-through rate compared to when a company profile shares the same content
Employees’ networks are collectively about 10X larger than the company’s followers
75% of users on LinkedIn will start following a leader or business based on the quality of their thought leadership
92% of LinkedIn users say good thought leadership will increase respect
60% of LinkedIn users will stop following a business leader if the writing isn’t good enough
Prospective talent are 40% more likely to apply for a job if they are familiar with the company
87% of business decision-makers believe thought leadership increases trust in an organisation, while 89% believe it enhances brand reputation

You could go on to say that being active on LinkedIn and other relevant social media channels is not about likes and clicks (although tracking is important), but rather about inspiring your team, amplifying your perspective on industry topics and highlighting your company’s success.

But the problem is…

To be fair, most executives we at Mutant work with and talk to don’t necessarily have the time to kickstart their presence on LinkedIn, while others simply don’t know where to begin.

Let’s look at the facts:

What does that mean?

Missed opportunities.

Even though it may seem daunting, the truth is that getting started is actually simple. Here are the first steps any company executive who wants to be active on LinkedIn needs to take (and no, it doesn’t include posting selfies):

Update their profile

Most leading companies executives will have thousands of industry connections, but not even a proper profile picture (or in some cases none at all). In all honesty, even those executives who don’t want to be active on LinkedIn should clean up and update their profile periodically. After all, it’s their professional shop front. So here’s what to advise them to do:

Add a recent professional headshot (and perhaps even a relevant cover image)
Add a short and concise headline. This could be a job title and/or what they want to be known for (i.e. serial entrepreneur, bitcoin investor, FMCG veteran)
Craft a summary paragraph that goes beyond a job description to highlight who they are and what they are interested in (professionally)
Update their experience section, including recent job titles and affiliated companies, and a short description for each position
Create a custom LinkedIn URL (i.e. linkedin.com/in/yourname)

Build their network

Don’t accept every invite received. Make sure connections are validated, and advise the executive to only connect with people they actually know, people who are relevant to their industry, their professional work or who are other stakeholders.

If they want to proactively grow their network, they can also include their custom LinkedIn URL in their email signature and on their business card.

Define who they are on LinkedIn

Being active on LinkedIn doesn’t mean someone should like and comment on every post. It’s important a business leader define the topics they want to engage with and talk about. They should select a few topics they care about, feel strongly about – especially those related to their field and that they are perhaps an expert in.

To do this, they should think of themselves as a brand and define their own basic content pillars (i.e. sustainability, IT innovations, IT infrastructure, business efficiency) in order to select topics they want to talk about related to their content pillars.

Plan ahead

Company leaders are busy, their calendars feeling up months in advance – this means it should be easy for them to create a basic calendar including company events, conferences they’ll be attending, significant dates in the industry and more – with these in mind, posts can be drafted ahead of time and saved, ready to deploy when the right date rolls around.

When it comes to commenting on trends, executives should try to spot emerging topics in their industry and talk about them early. For example, if they know that a particular conference is going to generate a lot of buzz around a particular topic, they could publish a LinkedIn blog about what to expect from that conference and their personal take on these topics.

Be consistent & unique

One of the biggest roadblocks preventing business leaders from being active on LinkedIn is the perception that it takes a lot of time and effort to have an impact. However, publishing 2-3 posts every month doesn’t take up too much time once the steps above have been followed.

The truth is that consistency and regular content are key. But, it’s not necessary to write a new blog every week. Instead, choose a frequency that is manageable and then stick to it.

Remember that quality insights in one blog will have a stronger impact than daily posts. In fact, decision-makers say the majority of content they come across isn’t new, enticing or shows unique opinions. Rehashing someone else’s ideas isn’t the way to create an impact.

What sort of content should business executives publish on LinkedIn?

Original blogs highlighting thought leadership and expert opinions
Status updates about company events, conferences, awards and other successes
Reposting news bylines or media mentions (including their point-of-view)
Sharing news from the company’s LinkedIn page (including why this matters to them)
Share interesting articles related to their field (including their opinion on the topic)

(Left to right: original blog post, status update about awards, resharing company highlights)

So where does this leave us?

Should business executives be active on LinkedIn? – Yes

Do they need to post about irrelevant topics to stay in the feed? – Of course not

Can they be impactful and credible at the same time? – Yes

Does it take some effort? – Yes, but not as much as they think

Is LinkedIn an effective communication channel where you can control your content and reach a highly-valuable audience? – Yes

Do you have more questions? Ask away! Mutant has worked with numerous business leaders to establish their LinkedIn presence, amplify their thought leadership and increase their company’s reputation.

Do you want to know more about how we did it? Need help to convince your boss or want to boost your own LinkedIn presence? Send an email to [email protected] and our content team will get in touch!

5 PR tips to get you through the festive season

So, you’ve made it to December. You’re probably wondering where the last 11 months have gone, but hey ho, it’s now time to start looking ahead.

December is a month that is notoriously filled with back-to-back celebrations. From year-end parties to Christmas and New Year gatherings, it’s full on – but it’s also a time where some people (and businesses) slow down as they mentally prepare for the next year.

However, the media doesn’t stop. Newspapers and magazines are still being published, and TV news doesn’t take a holiday either. Journalists are always on the lookout for new stories and ideas – in fact, this slower time of year often means journos are keener than ever to be approached with thoughtful content. It’s basically a prime time to pitch!

Here are some PR tips to help arm you throughout the festive season and keep your business on track well into the New Year:

Pitch, pitch, pitch!

The worst thing you can do is go silent during this month. Instead, keep pitching and stay in touch with key journalists. Research what’s trending and create content pieces or use past ideas and share them with the media. Keep things fun, and where possible make it relevant to the festive season. Even if your story isn’t immediately picked up, the journalists have you on their radar for any future stories, and you can follow up come January with a fresh pitch.

Become a social butterfly

It is the party season after all! So get out there and spread those wings. Meet new people, attend industry events, parties and talks. Chances are you’ll bump into members of the media or like-minded people that may have an interest in your business. Have fun, but keep your PR radar on for any opportunities to spread the good word about your brand!

Keep connected

Yes, your usual media contacts may be away enjoying their holidays but there will be other writers and editors you can connect with. This will also help expand your PR network and database in general. Stay on top of your target publications and check out who’s writing stories that are relevant. If you’re not sure who’s holding the fort while your closest journalist contacts are away on holiday, pick up the phone and find out.

Stay socially active

Whatever your do, don’t forget to remain active on social media. Today’s consumers live and breathe social all year round, and this includes Christmastime. Whether you are manually posting on your company’s chosen platforms or using management and scheduling tools such as Hootsuite, make sure you have a strategy in place – even if you are on holiday. Staying active helps keep your brand top of mind and maintain the traction you’ve built up throughout the year. Download our social media content calendar template to help you map out your social plans across the next month and into the New Year.

Plan ahead

Given December is a quieter month, use this time to plan your PR calendar for the New Year. Map out your communications goals and get prepped for new announcements or launches which you know are happening in 2017. Create plans, make calendars and add in tentative timelines to stay on track with execution, ensuring you start the New Year off with a bang!

So what are you waiting for? If you need advice on how to use the festive period to your advantage, get in touch with us at [email protected].

Crisis 101: Picking up the pieces after a social media meltdown

Social media is a very powerful tool many brands use today to tell stories and engage with their audience. With this power also comes great responsibility, and brands need to be accountable for the messages they broadcast – be it positive or negative.

We’ve seen brands like Coca-Cola and Oreo absolutely ace at their social media strategy, and then you have a restaurant like Amy’s Baking Company that seem to have fallen miles from grace. While nobody plans for a social media disaster, what’s more important is how to successfully bounce back if and when it happens.

Keep calm and don’t freak out

It’s anyone’s fair game to say whatever they like about you – particularly on social media. Our first instinct will be to get really defensive and we get it, it’s your brand and you have to protect it. But going on a rant on social media is like listening and watching a person scream through a loud-hailer – it’s annoying and embarrassing and can tarnish the brand you’ve worked so hard to build. Be smart, keep calm and breathe!

Check out this classic social media rant from Tinder.

Never claim you were hacked

It’s 2016 and everyone can see through that lie. It’s obvious you’ve just flopped on social media and running away from your mistakes will only anger the public further and escalate the disaster.

Case in point: Amy’s Baking Company

Think before you react

It’s great that your first reaction is to explain what happened. However, it’s important to stop and think carefully about your response as a social media crisis can easily put you in a state of panic.

Structure your official response, be clear and act quickly as a lot can happen on social media in a very short span of time.

Own up to your mistakes

Nobody’s perfect and everyone makes mistakes. Instead of staying silent or claiming that you were hacked, turn it around with a sincere apology. Your fans will appreciate the humility.

Here’s how Expedia apologised and engaged with its customers.

Inject some humour

Trying to turn it around with some humour can work wonders and is a creative way to pick up the pieces. However, it is largely dependant on the severity of the situation and if you’ve hit a nerve on a sensitive issue it’s probably best to handle it with utmost austerity.

Here’s how Burger King handled the negative backlash regarding their fries:

Albeit self-deprecating, the humour was appreciated.

Open up the conversation

In moving forward after the apology, brands can react positively by opening up conversations. In response to a huge social media backlash, Dominos set up a Twitter account to discuss what went wrong. The two-sided communication proved to be a success for them as they were honest and transparent.

A social media disaster is not the end of the world for your brand – what really matters is how you handle it. Some brands bounce back from the backlash because of their ability to repair the damage, while others never do. Always be prepared and have a backup plan.

Need help with your social media strategy? Get in touch with us at [email protected].

6 common content marketing mistakes

It’s true, content marketing is one of the more effective strategies used today by modern marketers. A clear strategy helps brands to not only reach their intended audience, but the results also provide helpful consumer insights to improve future campaigns.

The process requires commitment, planning and patience and there are a lot of mistakes that many of us are guilty of making. Here are some of the more common ones:

Failing to plan

Content marketing strategies executed without proper planning and research are bound to fail. Firstly, figure out what your end goal is and then what you need to produce to attain it. Find the right people who can help you create great content and study your market to determine the perfect way to capture attention.

Not understanding your audience

Understanding the needs and wants of your target market is essential to help you create the best strategy and connect your audience with your brand. Defining this factor will help you come up with more targeted material, which become more effective in attracting potential customers and increasing conversions.

Producing mediocre content

Creating any old content is relatively easy. But coming up with something which is relevant, informative and worth-sharing is more difficult. Poor content will rarely succeed so it’s important to take the time to carefully plan your strategy – otherwise its unlikely anyone will engage with your work.

A lack of consistency

This goes back to having a clear goal and strategy in place. It’s important to publish content which is consistent with your brand – have you aligned your messaging?, are you using common fonts, colours and imagery? Maintaining consistency helps build your brand and ensure there are no mixed messages.

Overlooking calls-to-action

While the purpose of content is to inform and not directly promote, there still needs to be a clear call-to-action linked to each piece – whether its on your company blog, social media platforms, or whichever distribution channel you choose. This can be as discreet as a link to a landing page or a newsletter sign-up box but is important as it helps directs your readers to your offering.

Forgetting social media

In today’s digital age, social media is such a powerful marketing platform. It’s a great channel for content distribution, is very cost effective, and helps drive more attention to your brand. Start creating shareable content and always incorporate social media into your content marketing strategy.

Always take time to review your content. Whether you are writing an article or creating a video, everything you put out into the public forum can affect your brand’s success and reputation, so make sure you take the time to get it right.

Need help with your content marketing strategy? Get in touch with us [email protected].

3 tips to creating smart content

It’s no question that content is an integral part of any marketing strategy and has consistently proven to be effective for lead generation.

While creating content is relatively easy, the challenge most marketers face is whizzing up relevant content that truly appeals to their target audience.

Your content means very little if you can’t fuel your viewers with enough information that excites and invites them to patronise your business. So ensuring you write interesting pieces and develop engaging visuals that are consistent with your marketing objectives is a top priority.

Here are three tips to help achieve smart content for your audience:

Think of your topic and stick to it

Before penning your content, carefully map out all your ideas. Then figure out exactly what story you want to share and how you wish to narrate it.

Determining your subject will help you create better content and you’ll be able to deliver more meaningful information. Your readers will also find it easier to follow your story when you haven’t been specific and provided a clear trail of thought.

Aim to inform, not to promote

Very few people, if anyone, wants to read something that’s basically screaming ‘Buy me now!’ It’s purpose should instead be to is to share information about your brand, and educate your reader. Excessive promotion can make you appear weak and desperate. Instead aim to build trust and show the value of your brand through engaging content.

Keep it short and don’t ramble

We all have have short-attention spans. Use simple words when expressing your thoughts and eliminate qualifying words to effectively get your message across.

Think less is more and your audience will appreciate it. Avoid rambling and always stick to your main subject.

Creating content should be fun and is a great way to get your creative juices flowing.

If you need help putting some life into your content, get in touch with us at [email protected].

Creating captivating content in a mobile world

In Asia Pacific alone, it’s estimated there are more than 1 billion mobile users – and this is expected to grow to 1.4 billion users by 2019. Over the last five years we have witnessed a massive shift to digital (after all, an estimated 87% of smartphone users regularly have their device near them), which means we have to adapt our marketing communications to fit mobile.

This doesn’t just mean having an app or mobile-friendly website (yes, those are important from a UX perspective), but also maximising the use of content in the mobile space. I’m talking about creating content fit for a small screen that makes a big impact.

Here are three ways to help get your brand noticed:

Get visual

If you’re anything like me, you get bored and lose interest when reading large paragraphs of boring text that never seem to end. Am I right? Instead, visually stimulating content – images, graphics, video – gets the message across quickly. Time is money and people like to absorb information in quick spurts, so don’t let your content get lost in the digital jungle.

Try mixing up your Facebook News Feed with some cool images or videos to capture interest. People like variety, so shake your content up!

Use emotive messaging

Most purchases are driven by pure emotions. What make you choose one brand over the other? Why did you buy that particular car, or pair of shoes? There is a massive divide between our needs and wants, and most of us opt for the want. Why? Because we experience certain emotions when we own a particular product or experience something new.

To tap into this emotion, you need to create content that pulls on people’s heartstrings. Create a heart-warming video or series of graphics – anything that can ignite a sense of desire for a particular product or service.

Create an immersive experience

No one likes feeling left out. We want to be in the know, and brands today are winning when they allow their audience to feel like they are a part of something.

Social media platforms like Instagram, Snapchat and Facebook enable brands to easily distribute content in a creative and engaging fashion. Take your fans on a journey – whether you are using Facebook’s 360 video feature to showcase your event, or are sharing behind the-scenes snaps of your latest clothing line on Snapchat. Think creatively and develop immersive experiences for your fans.

There are so many ways brands can present content. With our eyes fixated on the small screen, we all need to think about how we can tailor our marketing to meet the demands of our mobile audience.

Need help developing your content marketing strategy? Get in touch with us today at [email protected].

3 PR lessons from Rio 2016

What a great event the Olympics really are! It’s a chance for the world to come together and connect over a love of sport, patriotism and healthy competition. Every four years we witness some of the world’s greatest athletes achieve the unachievable, break records, and make us all proud.

Over time, the Olympic Games has had its fair share of PR disasters, and Rio 2016 didn’t exactly had the best start. From budget concerns, to toxic waters and pollution, Zika virus threats, angry citizens, and theft (and the list goes on), there was a point when we all wondered whether any athletes would even show up.

So how does an event this size return from the negative backlash that has been taunting it for the past few years?

Here are three key PR takeaways from this year’s games:

Control your story

Haters are always gonna hate! It’s hard to change people’s minds, and so the best thing you can do is change the narrative and re-direct the focus. It’s easier to sway public opinion with the right connections and resources. At Rio 2016, having Supermodel Gisele Bundchen strut her stuff in the Opening Ceremony was the start of something good for the Games. I quickly noticed the news angle change from talking about what has gone wrong so far, to the start of a great Olympic Games. The media focus then began to shift to the events and athletes – which is where it should have been from the start.

The show must go on

The Olympics will go ahead one way or another. If negative news is to happen, let it happen, and move on. The ‘negatives’ are always going to be more controversial and juicier to read about. Large-scale events like the Olympics undoubtedly have their fair share of blunders, so it’s best to just accept it, plan for it and keep the momentum going on the topics that really matter.

Take your gold medal

Even when you win, you need to reflect on your performance. Walk away from an event with good memories, but break down the situation entirely – the good, bad and the ugly. I doubt many of us will really be talking about the negative aspects of Rio 2016 in two weeks time – instead we’ll be talking about the gold medals Michael Phelps walked away with, how Joseph Schooling put Singapore on the sporting map, and whether Usain Bolt broke another world record. Those are the lasting impressions that matter.

Events are hard, and you will never be able to please everyone. But managing expectations and planning ahead is part of the job. If your event is garnering negative press, look above it, go to your back-up plan and work with your PR team to help navigate the narrative during and after the event.

Need help creating a winning PR strategy for your brand? Get in touch with us at [email protected].

5 brands that are slaying video

According to an article published by TechinAsia last year, 100 million internet users watch online videos every day and 64% of them are likely to buy a product online after watching a video.

Today, you can view videos not only on YouTube, but on Instagram, Twitter, Facebook…and the list goes on. Likewise, brands are able to upload videos directly onto these platforms without a host. However, many brands recognise the opportunity of creating a YouTube account in order to reach out to its 1 billion users.

We won’t be giving you a list of reasons why you should be creating video content as we all know this is important, instead here are some superb examples of brands who have mastered the art of video marketing:

Apple

Notice how it doesn’t scream, “BUY THE IPHONE NOW”? Instead, this short 15-second video is clean-cut and simple, perfect for Apple’s minimalist branding. This straight-to-the-point video by Apple is part of a series that merely exhibits what the iPhone’s camera is capable of capturing but well, it has us sold.

Tastemade

You’ve probably seen countless of Tastemade videos on your Facebook News Feed. And we’re also certain you’ve stopped to watch them at least once. What makes these recipe videos so engaging? First and most importantly, they’re sped up. In today’s fast-paced digital world, the last thing we need is to watch someone whisking egg-whites till stiff-peaks form. Second, they’re shot in high definition and against a mirage of colours – easily capturing the audience. Lastly, these videos are fun and shareable. You want your videos to be watched, liked and shared by as many as possible because it essentially increases your reach beyond your own pool of followers.

Dove

Renowned for being the first few brands to use video to raise awareness of beauty and body image, Dove’s YouTube profile is categorised into different series, with its most recent one being the #MyBeautyMySay stories. The idea behind portraying “real” beauty is good, but leveraging on video campaigns to carry it out is brilliant. Dove’s ambassadors are regular women. Although the videos may be cut and edited, the women’s body-types and emotions are real and raw.

Blendtec

The Blendtec’s videos are fantastic! They are funny, innovative and out of this world – who would even think about blending selfie-sticks? Blendtec’s confidence in their products gives them an added advantage because again, you can’t fake it on video. “Will It Blend” is a flashy series that demonstrates the power of Blendtec’s blenders. Conveying this via videos on YouTube created a fan base for the company and its products and this is certainly a lesson many brands can learn from.

Ben & Jerry’s

Doesn’t this video make you want to grab a BRRR-ito from the nearest scoop shop, especially in Singapore’s sweltering heat? Ben and Jerry’s YouTube videos slay – they not only introduce new flavours on their channel to create suspense amongst their fans, but they entice viewers to buy their pints through short recipe clips that are simple and hassle-free.

Establishing a YouTube channel for your brand is great because it acts as a host platform for you to share your videos on other social media platforms like Facebook. At the same time, you can create and share incredible videos without a YouTube channel. Remember that your videos should always convey your key message in a subtle manner. Videos should be quick and to the point, and the key is to inform, educate and inspire. You want to create sharable content that also draws on consumers emotions.

Need help with your content? Drop a message to [email protected]

Have you met yourself on camera?

Despite dozens of media training sessions we’ve conducted here at Mutant, I have yet to meet someone who absolutely loves the way they sound and look on camera. Even the most confident people struggle to prepare for TV interviews and shy away when they see and hear themselves.

“My voice sounds so high,” or “Why do I speak so fast?” are often the responses we get when playing back footage to clients.

Unfortunately, we’re our own harshest critics. Plus, seeing yourself from the outside, and hearing yourself on camera is daunting and something you’re not used to.

Here are some notes that might help you feel more comfortable with preparing for an interview, or even just getting used to seeing yourself on screen:

The camera sucks the life out of you

Have you ever noticed that when a TV host speaks on camera they talk extremely animatedly and enthusiastically? If someone spoke to you like that face-to-face in real life, you’d actually find it quite strange.

The camera sucks the emotion and the ‘life’ out of you. Meaning things that are ‘normal’ – like simply talking to someone – can come across as extremely dull and boring on camera. We’re so used to seeing very dynamic people and actions on screen that our brains have come to expect anything on TV to have 10 times more energy and spark.

To account for this, ensure your speaking volume is 10-15 percent louder than normal on camera, and that you are really bringing your most energetic self to an interview or presentation. It might feel like you’re overdoing it, but it looks great on screen.

Here’s an exercise: Think about where and when you are your most dynamic self and where your personality shines the most. Is it catching up with friends for drinks? Or is it when you speak at meetings at work? Bring that version of yourself to an interview.

Practice

Today, it’s easier than ever to do a few practice rounds for an upcoming interview or presentation by yourself. Set up your video camera or phone and practice speaking about yourself and your company. Yes, this feels really awkward, but it’s just because you’re not used to it.

Start with something as simple as answering, “tell me about your company”.

But instead of answering like a written response (i.e. “Well, we started in 2012 and we provide services in technology…”) try incorporating a story element into your answer:

“The story of how we started is quite interesting actually. We were four friends who worked together at a Fortune 500 company, but decided we needed to start something on our own…”

Write down a list of potential questions you might be asked in a TV interview and work out how you’d like to answer each one. Think of potential negative questions, which may be asked as well.

Playback time

Once you’ve answered a few questions on camera, play the footage back to yourself and analyse what you liked and what you didn’t. Was it the way you sounded? If so, try talking more clearly and lower your pitch a couple of notches. The camera also picks up our voices as slightly higher than they are, so keep that in mind.

What about the way you looked and presented yourself? Were you shuffling too much? Playing with your hair? Moving your hands in front of your face constantly? We all have our habits which can be exaggerated on camera, but at least you’re able to figure out what it is before you go for an interview.

Um, uh, like, you know…

When you’re thinking of what to say next, the best thing to do is to pause… just for a couple of seconds, so you can move on to the next sentence in a calm and easy way. Sadly that’s easier said than done.

What people end up usually doing is using their ‘tell’. This can come in the form of ‘um’, ‘ah’, ‘uh’, ‘like’, ‘you know’ and several other options. Time yourself for a minute and speak about any topic you like.

Now, play that back and see if there is a certain phrase or word you keep using that is totally unnecessary. Once you’ve worked out what it is, practice replacing that with a nice distinguished pause.

Some of the best interviews you’ll see on TV are with composed people who have very much practiced self-editing the ‘like’ or ‘ummm’ out of their sentences.

The more comfortable you become on camera, the more you can work on what really matters – your content and getting your key messages across to those watching you.

If you’d like to speak more about media training, feel free to get in touch with us at [email protected].

Everything you need to know about copywriting and SEO

So, you’ve nailed down your content – now what? Maybe you’re struggling with content optimisation and how to get the most out of your copy. Perhaps the thought of keyword planning and SEO makes you nervous.

Very few of us actually understand the mechanics behind search engine optimisation (SEO). After all it is a beast, and Google’s search ranking algorithm doesn’t help the situation either. Unless you are an SEO specialist, leave this task to the experts – they are at the forefront of all the updates and latest tricks, and you should concentrate on producing quality content.

With that in mind, here’s what you need to know:

What exactly is content optimisation?

Content marketing should play a key role in any marketing plan. To optimise content simply means to a) make it search engine friendly and b) drive action that ultimately leads to a sale.

It combines a mix of your chosen keywords and an opportunity to build brand trust and authority. Brand trust and authority are not built through a pushy sales pitch, but instead a long-term series of informative and educational content pieces.

Ok, so where do I start?

If you have hired an SEO agency, make sure you work closely with the team to identify your top keywords that will help your content rank. Next, put together a content calendar of topics that are related to your business and be sure to run these past your agency to see how they fit with the overall plan.

If you don’t have an agency and are working alone, make use of the free Google Adwords Keyword Planner and work out which keywords you’d like to rank for, then plan your content accordingly.

Next, try and feed in the keywords into the title and body of your content piece, but don’t go overboard and use it five times in one sentence. Your content will not only read poorly, but there is no additional benefit for your SEO.

The trick is to distribute keywords sporadically across the piece and feed them in a few times, as and when its applicable to mention. Never compromise on the quality of your piece for the sake of SEO – find that happy balance.

Suggested Read: 3 steps to creating targeted content that sells

Your last content optimisation action should engage the reader with a call-to-action, or CTA. This is something that prompts action from the target audience, It can be in the form of a downloadable resource, a link to enter a competition, or whatever you feel is necessary to move that person further down the sales funnel.

TIP: Avoid actually selling. Give your reader an incentive to click and download, or contact you directly.

Add visual content

Images are just as important in your blog as the words themselves. We are a very visual generation and your content marketing plan should incorporate a healthy mix of written and visual content. Always make sure you have a great image to accompany your content, which should help drive click-throughs and engagement.

Remember that when you are uploading content online, your images should be titled with your keywords in mind – both Title and ALT tags. This will increase your chances of ranking higher on Google.

Making it all work

Make it a priority to write each piece of content with your target audience in mind, and then tie it in with your chosen keywords. You should never write anything without thinking about who it’s meant for, and why your content will help them. Be smart and kill two birds with one stone by mixing great content that is also search engine friendly and optimised for a sale.

Your content should give readers a sense of trust for your brand and have them coming back for more.

Get in touch with us if you need help in creating content that works for your business. Drop us a note at [email protected].

The do’s and don’ts of social media

It should be no surprise that in this day and age our eyes are glued to anything that is square-ish, has a touchscreen, and fits comfortably into the palms of our hands. Chances are, the opened apps include Instagram, Facebook, Twitter, and Snapchat – the works, if you will.

If we’re going to be spending this much time browsing through social media, we might as well do it right. And to all the millennials who think they’ve got it down – think again.

Social media can be used by almost everybody. You don’t need to have 10 social media accounts or post something every half an hour to be deemed active. To obtain and sustain a successful social media presence and witness the results you really want, first understand the following do’s and don’ts:

Don’t focus on the number of likes

What an outrageous thought, but let me explain why. What really matters isn’t how many likes you receive, but rather who liked your post. If you scroll through a list of ‘likes’ and realise that you really only wanted to reach 5% of them, the rest are as good as none. This is because you’ve attracted the wrong audience, resulting in a lack of engagement.

To put it simply, let’s say you run a small ice cream cafe and post on Facebook announcing that chocolate scoops are 10% off, praying silently that your customer numbers will magically double overnight. But instead of dessert enthusiasts, you realise that the ‘likes’ came from your co-owner, boyfriend, and mother. Sure, these are all people extremely dear to your heart, but they’re not who you’re targeting. The ‘likes’ may look impressive online but they’re not serving your business’ purpose.

Reach out to YOUR target audience

Some posts on Facebook may be boosted to become ads, meaning that you pay to reach a wider audience. Boosting essentially means selectively choosing the audience who sees your posts on their News Feed. It’s a very cost effective way to reach the right people, and Facebook’s Business Manager page gives you the complete rundown on how to fully utilise the functions to effectively promote your business.

Take a look at the example below:

As a frequent budget air flyer who’s always looking out for cheap deals to Taiwan, this FlyScoot ad definitely appeals to me. FlyScoot consistently monitors footprints on their social media pages and website, and effectively churns this data to target audiences who need to save a buck or two but still loves to travel around Southeast Asia.

Don’t slap on texts and links

Humans on social media have attention spans even shorter than that of a goldfish – an incredulous three seconds. This disturbing yet very real fact should make you think twice about how you post. If you want to share a blog on your company Facebook page, you pretty much only have one shot to get it right.Just think about all the other pieces of content which you are competing with – you need to make your post stand out!

Customise the appearance of each post

Spot the differences between these posts. Which would you rather click on?

There is so much flexibility with social media these days. Certain functions allow you to not only enhance the visual appeal of your posts but also increase your readership.

For example, posting as the Page Admin on Facebook allows you to:

Edit the post caption to remove any URLs
Replace the default photo that automatically comes with the link
Rewrite the main header of the link
Change the subtext of the link
And so much more

These simple yet effective tweaks transform a boring, black and white post into one which really displays the most attention-grabbing information. Remember, you’ve only got three seconds to reel in your audience, so make it count.

Don’t be the same

Companies usually make the common mistake of posting the same content across all their active platforms – meaning the exact same captions, hashtags, and images. Sure, you’re getting the word out, but you’re also annoying your audience. Don’t get me wrong, it’s alright to share the same information across all your social media, but be creative about it and tweak it to match your audience.

Be selective and get creative

It’s important to understand how each platform works. Instagram for example, leverages on jaw-dropping photos and hashtags to capture the right audience. While Facebook extends beyond this by allowing users to share their reactions or emotions.

Look at this example below from The Yard:

Both of these posts talk about the same thing: new trampolines. But, they’re customised to sit well within each respective platform. Doing this will allow you to reach the maximum number of users without turning anyone off.

Now it’s your turn – go create magic on social media.

Need help with social media? Drop a message to [email protected]

Distributing content to the right people

Great job! You’ve created a lot of content that’s just waiting to be read. Now the next step is to identify what you want to share, how and when.

Suggested read: Content Distribution 101

Ask yourself these important questions:

Why are you sending out content?
How will it support business goals?
Who are you targeting?
What can you offer your target audience at each stage of their journey?
How will you be different?
How will they find the content? Where will you publish it?
When and how will you measure results

Answer these, and then begin to work your content selection and distribution around the buyer journey.

The buyer journey

Following the buyer is key to a successful content marketing strategy. A content distribution strategy should begin with the awareness stage, followed by lead generation, then to nurturing, and finally the sales push. You will find that different content pieces will be suitable to fulfill each stage, which will ultimately determine the distribution channel/s.

Here’s a great representation of the buyers journey (and what you need to do at each stage):

Source

During the discovery or awareness stage, you’ll likely be sharing fun and light information to capture initial interest, and hoping people download your lead generation call-to-action. Following this, you can take it up a notch and delight them with more informative content pieces, personalised emails, demos or deals. This is the nurturing stage, and when your prospect is ‘considering’ a purchase – so an important stage.

Next, if they look like a hot lead, you can give them more detailed materials about your business. This is generally done by the sales team, and includes content in the form of product sheets and pricing guides. By this stage, this prospect should be on their way to becoming a paying customer.

Distributing your words

Now let’s look at the how you will get your content seen.

Each stage will require unique content as you are targeting the buyer at different stages in their decision process. The key is to target the buyer’s emotions and help them identify their need for your product or service nice and early.

This table provides examples of the type of content and channels suited to each stage in a buyer’s journey.

You will need to remember that your industry, product and sales lifecycle will all determine the length of your campaign and the type of content you produce. Only you know your target audience and how they respond to different information, so each content distribution plan should be unique and tailored to your business – not a carbon copy of any other business.

From planning to performance

Any strategy needs to be measured to assess its effectiveness. Without proper measurement, you will have no idea if your content is working.

Run your campaign and at its conclusion look at each stage of the buyer journey separately.

Here’s an example of a typical campaign measurement system:

Step 1: 20-30 days after end of campaign

How much traffic was generated to your website?
How did your social channels perform (likes, shares clicks etc..)?
Any initial leads?

Step 2 – 45-60 days after end of campaign

How many qualified leads have you got?

Step 3 – 90-120 days

How many leads have you converted to sales?

Of course, not each campaign has the same sales cycle length, so as I previously mentioned, this should be unique to your business. Through this you can see how each buyer stage performed, and where any content adjustments need to be made for your next campaign.