Finding the right social media influencer for your brand

In this day and age of social media, the rise of influencers can no longer be ignored. Social media influencers are often a powerful channel for driving engagement. Perhaps, a personal touch is just what a potential consumer needs to make a decision. In this blog, we’ll take you through the definition of social media influencer marketing and how to best use this for your business.

What is social media influencer marketing?

According to GroupHigh, social media influencer marketing is the practice of building relationships with the people who can build relationships for you. Influencers are basically your bridge to a whole new pool of end-users. No matter the size of the following, these influencers will be able to help you reach consumers via their social networks and blogs that your brand may not be able to.

As you can see from this little diagram by Affinio, target your audience through various influencers who share the same following.

Screen Shot 2016-03-10 at 10.30.37 am

From finding the right influencer for your brand to having them represent you, you will need to identify them, market to them, market through them, and then market with them. Here’s how:

  1. Identifying influencers – rank them in order of importance and relevance.
  2. Marketing to influencers – increase awareness of the brand amongst influencers.
  3. Marketing through influencers – using influencers to increase market awareness.
  4. Marketing with influencers – turn influencers into brand ambassadors.

Why social media influencer marketing?

Because a whopping 90% of consumers trust peer recommendations and only 33% trust advertisements!

In the eyes of the consumer, a social media influencer is that cool kid in high school and whatever he or she is into is the next cool thing. Most importantly, there is an authenticity and trustworthiness that comes with your influencer’s recommendation that advertisements lack.

How to get into social media influencer marketing?

Develop and build your relationships with the social media influencers that you think will best represent your brand and reach your target audience. Simply drop them an email with what you have in mind for your collaboration. Here’s how to find the right influencer for your brand:

  • Find an influencer who is pretty much already an ambassador

That means that the influencer’s content is already aligned with your brand’s message. Look through an influencer’s archived content to find out what kind of consumer they are.

  • Engagement vs. reach

Your choice of influencer should not only be able to reach a great number of your target audience, but should also be able to engage them to respond, comment and share. The relationship between your influencer and his/her readers should be meaningful and not just superficial.

  • Look out for authentic and organic content

The more organic the content, the more likely your target audience is to trust his/her recommendation.

The key is to find a social media influencer that allows for a mutually beneficial relationship. And don’t forget, a great relationship between your brand and your influencer of choice will definitely make activating your marketing goals more seamless and effective!

Need help with your social media? Drop a message to [email protected] 

 

mutant-bloggers-cta

 

Happiness at work

More and more companies are starting to subscribe to happiness as a business philosophy. These firms are focusing on happiness from the inside out and with happiness comes creativity. In our industry, creativity is a crucial element when it comes to  creating content or communicating information and strategies. A happy employee is one that is productive and engaged, and owns their own tasks. Similarly, creativity is stimulated in a productive and engaging environment.

There are many solutions to achieving happiness for oneself, and here are just some which you can also implement at your workplace:

1. Take a breather. Go for a walk!

According to Stanford study by Opezzo and Schwartz, walking triggers a free flow of ideas and improves work performance by an average of 60%. And even after your walk, the positive residual effects can still be felt long after you are back at your desk!

2. Spend your money on experiences

This Harvard study, aptly titled ‘If Money Doesn’t Make You Happy Then You Probably Aren’t Spending It Right’, tells us to spend our money on experiences and not on things if we want to be happy. Simply because 83% of people mentally revisit their experiential purchases more than material purchases. You remember exactly how you felt the first time you had a cronut on the streets of New York City and when you rode a donkey up a hill in Santorini, but do you remember how you felt when you bought that Prada bag?

Staff lunches, employee days and events can all create a feeling of gratitude, and the friendships created as a result will make for happy employees in a happy office!

3. Control over your own workspace

By allowing employees to have more control over their workspace, productivity can be increased by up to 32%! Read all about it here. You never know how much more you can get out of your employee when you allow them to decorate their work desk however they like with limited rules.

Focusing on employee satisfaction and happiness can provide great returns for the companies who have hopped on board the happy train. Jump on, and we will see you on the other side!

Need help with your content? Drop a message to [email protected] 

 

Web

Go small or go home: Why boutique PR agencies are crushing big firms

At the speed of digital trends, do you want a PR agency that’s agile like a fox or sturdy like a buffalo?

Big PR firms have the manpower, resources, and contacts to execute campaigns quickly, but advances in technology means brands need the flexibility to pivot to suit the mood of today’s on-demand audience.

Here are a couple reasons why you should hire a boutique agency over a big firm:

Skilled Staff

More manpower doesn’t mean a higher quality of work. At some larger agencies, smaller accounts may be handed down to junior members or even interns.

At a boutique agency, there is a specialist for everything. By nature, these smaller companies follow lean organisational structures stripped of multiple management levels and stringent systems and constant revision. This makes the team more nimble, enough to weave past unnecessary approval processes that eat up your billable hours.

They’re part of the ‘hacker generation’

Smaller companies tend to have a startup mentality: Fearless, resourceful, unorthodox problem solvers.

They are known to approach barriers from the outside and sometimes, through the backdoor instead of waiting for the higher-ups to approve a solution. On top of that, staff at leaner agencies enjoy taking the unconventional routes that keeps them on track with or sometimes even ahead of the consumers.

They thrive on change

Change is the constant of boutique PR firms, and they are well-equipped to move along with key industry trends and developments. Rather than fearing new technology, smaller agencies race to be the first to use a new platform or tackle a new social media trend.

With fewer people, revisions are also easier for boutique agencies. If an internal structure is holding back results, managers at small agencies will not hesitate to remove or reform them, to power your business and theirs forward.

Skilled Staff

With the internet bubbling over with too much information, brands need more creativity, quicker.

It’s become clear that advertising is no longer just the business of selling your product or services. Instead, it is now all about making their brand a part of the customer’s everyday life. In order to be there with the customer every step of the way, brands need to be able to tailor strategy at the very last minute.

This is typically where the big players have struggled to keep up, given their internal business reglementations put in place to ensure consistent organisational structures.

What I feel is imperative for businesses today, is to steer themselves away from the traditional view of how bigger or more is better. This can be done through re-evaluating business goals and looking further into what the boutiques can bring to their table, helping business owners get the best bang for their buck.

Need more advice on choosing the right agency for your business? Contact us at [email protected]

Contact Us

  • This field is for validation purposes and should be left unchanged.

Pitching perfect: 6 tips PR pros should know before picking up the phone

Media pitching takes tact and research. It’s a means to much of what the public sees today, whether it’s a published news story, a successful media event or the general hype surrounding a brand or product.

Securing a media placement can be the best feeling in the world, but here’s what happens along the way that no one will tell you about:

Journalists want to know how you can help them

Not the other way around. When pitching a story make sure you tell the journalist how your product or service can benefit their readers. With multiple editorial deadlines looming above their heads, journalists are no-nonsense individuals.

To make things easier for both of you, avoid engaging in too much small talk when you’re on the phone. Cut to the chase on what you have to offer.

Don’t pitch between 9 and 11am

You’ve got a piece of news you’re so excited about and you just want to pitch it over the phone first thing in the morning. But guess what? The newsrooms are the busiest in the morning, as editors and journalists come together and work hard to gather all the news to be published or broadcasted.

This also means that no one’s going to be available to pick up your call – for a couple of hours at least.

The trick to get around this is to drop a pitch email early enough in the morning, so journalists can pick the story up and bring it into the newsroom. Who knows this could even mean your story gets picked up without much pitching or following up!

Skip the pitch on a Friday

Like you and I, journalists wrap up for their week on Fridays, getting themselves ready to wind down for the weekend. Even if it’s just a pitch email, a seasoned PR pro will know to stay clear of Fridays.

Unless it’s breaking news, the probability of journalists looking into your pitch is almost non-existent. By Monday, your pitch would have been drowned out by hundreds of other fresh pitches for the week.

Pitch at your own risk!

A friend on the inside helps

Cultivating a healthy friendship with a member of the media can help with achieving far greater results in a shorter amount of time – think picking up the phone and sharing a story with a friend.

When you’ve established that relationship, your media friend will be more open about sharing with you the reasons your pitch wasn’t picked up, or even what they’re looking for to supplement their stories.

Do however be mindful that not every journalist is comfortable or open to becoming your best buddy. Respect their boundaries when the time comes and remain professional.

Tailor your pitches like an Armani suit

Before picking up the phone, write down the name of the journalist, their title, their beat, the publication, and your angle.

The secret formula to landing a news story is to never get started without any prior research about whom you’re calling. By research, I mean reading up about the journalist you’re pitching to, learning more about what they write about, and what they’ve just written about.

Grow thicker skin

Rejection can be a tough pill to swallow, but it’s nothing personal. There are a number of reasons why you got turned down: The angle doesn’t fit with the editorial brand or audience, it had already been covered, or there is just no sellable angle.

At the end of the day, this will all mould you into the toughest PR pro who can remain unfazed in face of rejection. Don’t be dejected, pick up the phone and keep dialing.

Need advice on pitching your next big story? CTA desingns (1)-01

Get in touch with us at [email protected] for help with your next pitch!

Less is more: 4 tips to choosing the right social media channel

With the increasing global smartphone ownership, social media surrounds us. It’s inescapable, and for businesses, it means we can interact with anyone at any time.

Having said that, it’s a common misconception that  brands need to be on every social media channel possible to achieve mass coverage. I’ve seen businesses get excited and set up accounts across all the major social media platforms expecting a wave of new business overnight. And then… nothing!

Like a content marketing strategy, social media takes focus and dedicated long-term commitment – there is no overnight success.  Let’s take a look at Facebook, Twitter, LinkedIn, Instagram, Pinterest. Each social media platform is targeting a unique audience with a dedicated engagement purpose:

social-media-mutant-blog

So, how do you go about selecting what is right for your brand?  Well, to make it simple, here are some handy tips to get you thinking about how to make the most of your social media.

1 – Start with purpose

Goal tracking matters! There must be a purpose to your online presence. Write down why you are actually using social media and what it is you would like to achieve. What is the business goal of your strategy? Hint: It’s the things your CEO or investors want.

Get everything down on paper, as chances are, you’ll more likely stick to your goals!

2 – Be strategic

Most companies can’t be perfect on every platform so, instead of being average at all of them, select a couple that match your business goals and rock them!  Here are  a couple of things to think about:

  1. Who is your target audience and how will you reach them?
  2. How does your social media strategy help you reach your core business objectives?
  3. How will you nurture your followers in order to convert them?

You need to have a clear social media strategy and work out a plan to realistically implement it. Set up a schedule for each week and stick to it – and you can always review it as you go.

3 – Allocate your resources and budget

Do you have time to work on your social media? Or do you plan to outsource this? Whether it’s yourself or someone else working on it, there needs to be significant time dedicated to social media posts and engagement every day.  

The intensity of your posts depends on your goals but ensure that you have a solid structure in place in the form of a content calendar that will help you keep track of everything. Allocate a budget that you are comfortable in spending to boost or advertise your posts as this will also help you widen your reach and, is cost effective at the same time.

4 – Keep calm and be patient

Be persistent and don’t freak out if you aren’t an instant overnight success. Remember that a solid social media strategy takes time and patience. The more time you dedicate to  your social media strategy, the better outcomes you will get!

Brands have a massive opportunity to utilise social media and if your business does not have some sort of social media presence, chances are you are still living in the dark ages. Step out from under that rock and embrace the social world…it’s truly powerful, and a great and cost effective way to engage with your target audience.

Be careful though, if you don’t have a dedicated in-house social media specialist, there is absolutely no benefit to having any channels linked to your business. In 2016, social media is a full time job. Keep it simple and remember that less is more! Only pick what’s right for your business!

mutant-social-media-cta

Looking for some structure and strategy around your social media campaign? Get in touch with us at [email protected]

5 ways to get booed off stage

Pretty much all great orators – the ones who can talk to 10,000 people while giving off that ‘just having a casual chat with my mate on the sofa’ vibe – can do what they do because they have a lot of practice under their belts. Many have also probably had media training.

Public speaking with impact takes practice and planning. All companies worth their salt understand the importance their ambassadors have in representing their brand, and invest in experts like us at Mutant to help develop confident and compelling delivery.

However, we’ve seen plenty of people who have decided to jump in front of an audience without proper training, thinking they know what they’re doing (can anyone say crash and burn?)

Here are five of the most effective but un-obvious ways to completely lose your audience.

1. Inflate that ego, Narcissus.

“I really really want the audience to like me!”

If you want to alienate your audience and make them instantly dislike you, put yourself before them.

Essentially, your approach to public speaking is all wrong if you aren’t considering what your audience is going to get out of your speech or presentation. You should be asking yourself, “what do I want the audience to leave with, and how do I make this as easy for them to understand as possible?

A presentation should be planned, written and practised with the audience in mind. This might include:

– Explaining to the audience why you are there and what you are going to present
– Speak important points slowly and repeat them if necessary – but not to the point of condescension
– Conclude by recapping on salient point.

Just remember your audience likely doesn’t know the content as well as you do, so be nice, personable and make your presentation an enjoyable experience – not something they have to survive through.

2. Have absolutely no idea who you’re talking to

Who are your audience? Are they industry leaders? Experienced professionals? Media? Or fresh-faced young talent with a blank slate and open minds? Let the audience inform your delivery.

If they are experts in your field, feel free to dive deep on the detail, acronyms and jargon. If not, calibrate accordingly. It’s surprising how many people get this wrong.

3. Keep it boring, stale, and loooooooooooooong

Even if you’re speaking to a room of industry heavyweights, don’t make the mistake of trying to show superior intelligence by being verbose. Using impenetrable language and stretching one point into five alienates your audience, turns them off and bores them to death. At worst, you might make them think you have something to hide (I could have used the word obfuscate but then, but I chose not to, precisely for this reason.)

TED speakers aren’t allowed to exceed 18 minutes for their presentations. You have a precious time limit for the audience’s attention, who will probably only leave remembering three of your points. Choose them wisely and give them impact.

4. Leave them wanting…less?

A good speech should be like a woman’s skirt; long enough to cover the subject and short enough to create interest.” – Winston Churchill

Thanks for the typically uncouth quote Winston, but you get the point. This massively applies to a presentation where you want to signpost the audience onto something else. It could be to a product, another event or even an interview with your client. Spill all of the beans and they wont have any need to pursue it further.

5. Over rely on scripts and slides

“I’ll read from my script. That way I’ll avoid the risk of saying the wrong thing or forgetting my point.”

No, no, and no. A speech, presentation or interview is about having a conversation. Even if you’re the only one talking on stage, you’re trying to create a dialogue – not a monologue – between yourself and the audience, and the only way to do that is to talk, not read, and be engaging while you do it.

You want people to walk away believing two things:

a) You believe in your stuff
b) You know your stuff

Yes, it’s good to prepare. But to rely on a script equals less engagement and snoring audiences. Your whole tone and body language changes when you read, rather than talk, and it’s highly obvious. Plus, there are the technicalities to be concerned with. What if the projector doesn’t work on the day? What if someone wants to interview you afterwards to clarify or repeat a point? Knowing your key themes and messages will allow you avoid having to re-wind the tape and start over again.

Learn two or three key points you want to convey from each slide and practice making each point off the cuff without crutches. This will make you more natural, relaxed and ultimately more compelling.

Want to learn more about how to better conduct yourself in front of media? Get in touch with us at hello@mutant.com.sg

Here to Help

  • This field is for validation purposes and should be left unchanged.

Digital Crisis Management: Dealing with haters on social media

It shouldn’t matter, and you shouldn’t care what other people think of you, but we all know how hard negativity is to ignore.

When you get a negative or unfavourable comment on your personal social media page, you can choose to deal with it as you please – delete it, ignore it, report it, or reply with a string of expletives.

But things are different when you are managing a corporate business page. There are certain protocols that need to be adhered to, especially when it comes to dealing with feedback.

It’s a delicate issue. Likes and positivity are easy to deal with, but when the dark, ominous cloud of negativity looms, it becomes a true test of sustenance. Sometimes all it takes is one bad comment to override all the good ones.

The recent social media revolt triggered by model and influencer, Essena O’Neill is proof that more people are bold and unafraid to air opposing views. It’s important to always be prepared.

Handling negativity professionally is an important asset and skill to have, offline and online, as more consumers turning to social media to communicate and share feedback about brands.

Due to perceived efficiency and visibility, consumers often resort to social media to get in touch with a brand. Studies have shown that 67% of consumers have used a company’s social media site for servicing, while 33% of users prefer to contact brands using social media rather than the telephone.

Knowing how to deal with with criticism, or even just haters trolling comments is necessary – because online, everyone is watching.

DO – Acknowledge

Good or bad, make sure you reply to a comment and acknowledge its presence. ‘Ignorance is bliss’ does not apply in this situation. Expectations are set high these days – and they’re even higher (sometimes bordering on unreasonable) when a customer is upset or has an urgent request. They want an answer right away and won’t hesitate to make you look incompetent for not being able to respond immediately.

DON’T – Give a template answer

Yes, people can see through your lack of authenticity. It takes a bit more effort to type in a response from scratch, but at least you will sound sincere – a genuine response will take you far. If you know you’re going to be held back on what you can respond with due to corporate policy, try and outline a few key messages and potential responses you might need to use before putting your crisis plan into place. You’ll sound like more of a person and less of a robot, and people will appreciate it.

 DO – Be sincere in your apology

It’s everyone’s favourite thing to hear, or in this case, read. And since they took the time off to get in touch, you can do the same. Read what they have to say, and respectfully answer their questions. Don’t hold back on using that magic word – “sorry” – if you have messed up. It goes a long, long way in retaining customer loyalty.

DON’T – Lead them to another “feedback link”

We all know how frustrating this is; it’s like taking two steps back. Don’t pile yet another task on them, especially if chances are that there is going to be even more waiting time with no follow up.

DO  Try your best to solve the problem

Some situations may vary, but do try your best, and provide regular updates on your progress. This is also a good chance to reflect and discover ways of improving to serve customers better, leading to less complaints – online or offline.

It’s a simple solution, but also the hardest. It’s all about being authentic and sincere.

Some other quick helpful tips:

Timeliness: Reply as quick as you can. People generally don’t like waiting, especially if they’re upset.

Offline vs Online: Decide if the situation calls for an open discussion online, or a private message. Each problem varies, and needs to be handled differently. A well-managed crisis can earn you positive word of mouth by other punters online.

Not all feedback is constructive: There are many trolls and keyboard warriors who enjoy making personal attacks – they’re not worth your time. It’s best to ignore these responses, keep your chin up, and focus on the wrongs that you can right.

Haters, be gone!

Get in touch with us at [email protected] if you’d like to find out more about integrating a social media strategy into your PR campaign.

P.R.W.A (Public Relations Wit Attitude)

You might think gangster rap and the PR industry have little to do with each other, but if Straight Outta Compton has taught me anything, it’s that with the right attitude, you can do anything you want.

(You know, like creating the above photo to accompany this blog…)

The long-awaited biopic about N.W.A (Ni**az Wit Attitude) only hit Singapore screens earlier this month (thanks to The Projector for making it happen!). When news broke that we would, in fact, be able to see this movie locally, me and Mutant’s resident hiphop head, Rebecca, aka The Erratic Conquerer, were preeeeeetty excited.

Overall, it was a decent bio; a little predictable, and evidently biased as both Ice Cube and Dr. Dre – two of the founding members of N.W.A – were producers of the movie.

For those of you who aren’t familiar with the subject matter, Straight Outta Compton is a movie about the iconic and game-changing gangster rap group N.W.A, who forever changed the face of the music scene with their album of the same name. Emerging from the ghettos in the 1980s, the main characters of the show – MCs Eazy E, Ice Cube and producer Dr. Dre – were a trinity of messiahs who got together in Compton, California. They were later joined by DJ Yella and MC Ren, to form the original members of N.W.A (they left Arabian Prince out, but more on that here).

At the peak of their fame, still thriving on unadulterated talent and raw passion, music – the common thread that bound them together – also became the catalyst to tear them apart. It was a spectacle of industry debauchery, political dissent and raw emotions conveyed through poetry and spoken word.

Caught in the manipulative web of the music industry, it was a combination of intuition, street smarts and personal ethics that most of the characters possessed. Each had different beliefs, but stood so strongly by them right or wrong.

Call me crazy, but there were a few messages I took away from this biopic that I think we can all apply to a professional career in PR.

In the movie, Compton is a figurative (and oftentimes literal) battlefield that is the working industry, and it’s all about rising from the ashes to become the best you can be.

Beware of spoilers ahead!

1. Eazy-E: [doing a rap song] “Cruising down the street in my ’64…”
Dr. Dre: “That was dope, E. That s**t was dope, man!”

Stuck in a creative rut and under pressure from his crew, Eazy E was forced to come forth to record a track in the studio – with no prior experience in rap. It was afterall, a business. His business, with his own money invested in the record label – that was strong enough of an encouragement to take the leap and do it.

Boyz-n-the-hood ended up a being single on the label’s debut, Eazy-Duz-It, which charted on two different charts and went 2x Platinum in the United States.

Lesson: It is all about taking risks and challenging yourself. Get in front of the microphone, get out there and don’t be afraid of trying out new things, and make lots of money.

2. Ice Cube: “Speak a little truth and people lose their minds.”

…which is why most people tend to lie and get away with it. It’s easier to deal with.

Have you ever avoided speaking your mind, often biting the bullet to a client’s unreasonable requests, only to kick yourself about your lack of judgement later? Sometimes, we become too much of a pushover that we forget standing up for our own principals, clients, colleagues or otherwise.

It can also stop us from remember that we are the experts. Your clients might have very set ideas on what they want, but you are the professional they are paying to tell them if you think that’s a bad idea, and why.

Lesson: It is important to listen, please and deliver, but also to be fair to both yourself and the client by sharing some sound advice. You will be surprised how people will react and appreciate your honesty.

3. Ice Cube: “ I ain’t mad – you’re just doing your job. I’m a journalist just like you.”

This was Ice Cube’s comeback to a journalist’s futile attempt to pull a fast one with a question. It must come with being a wordsmith, but Ice Cube is incredibly charming, eloquent and, in an absurd way, a media trainer’s dream.

He carries himself incredibly well and is always prepared even for the toughest questions. He’s a little blunt in his approach, but always confident and coherent.

Lesson: It’s good to prepare yourself before an interview by doing a bit of research on the media, the writer or presenter, and think about questions you could be asked and expected to answer. It’s easy to get intimidated by bright lights and camera, but a little bravado sometimes goes a long way. You are in front of the camera for a good reason – give them something to talk about!

4. Jerry Heller: “Let me tell you what I see here: a lot of raw talent. Swagger. Bravado. People are scared of you guys. They think you’re dangerous, but the world needs to hear it.”

Music Manager Jerry Heller’s character is a little ambiguous, and his relationship with the group at the end of the show left little to be desired. But he’s a businessman – an incredible one who took risks and chances at managing nascent rap groups and bands.

Lesson: This is an intuitive one, where you listen to your gut feeling, which might sometimes pull you away from doing the ‘right thing’. Trust your instincts but don’t be impulsive. It’s a delicate balance, but teaching yourself when to listen to your head versus your heart is an important skill in the land of PR.

5. Ice Cube: [Smashing up the office] “You should’ve kept the word, Bryan.”

In this scene, Ice Cube is demanding his cheque for his work. When he wasn’t paid, he went crazy with a baseball bat in his manager’s office.

Lesson: Pay your clients, bills and employees on time.

Interested in chatting further about how a public relations campaign could help grow your business or event? Get in touch with us at [email protected]

How to make your Instagram content discoverable

Congratulations! You’ve created an Instagram page for your business. Now what?

Since acquiring Instagram in 2012, Facebook has kept this simple photo-sharing app going from strength to strength.

With developers tirelessly rolling out updates to enhance its existing features, marketers and business owners alike need to ensure they are keeping up with the changes and learning to use the functionalities to their advantage.

Earlier this year, Instagram shifted its focus to its search function, giving users an even more comprehensive experience. This function was later made available on Instagram’s website, making the Instagram’s explore function one of its strongest suits at the moment – excellent news for users seeking out new content!

I’d like to present you with 3 simple, yet frequently overlooked, habits I promise will amplify your content’s visibility on Instagram.

They require little effort and time, and – best of all – there’s no cost attached to help make your content more discoverable (unless, of course, you’re wanting to explore Instagram’s latest developments – advertising – which is taking off around the globe!)

  1. Geotag your content

Geotag: To Include the specific location of your photograph at the moment you upload it.

Essentially, geotagging stores your current location – longitude and latitude – along with your photo, and this data is accessible to Instagram with your permission. You can also choose to add a location to your photo through the “Name this location” option, meaning you can tell people where you are at any time – a restaurant, a shop, an event or a business headquarters.

It’s simple and effective, but most businesses don’t make proper use of this very simple function.

Having your business as a location option allows people who come by your business, whatever it may be, to choose it as a location. This means customers can ‘check in’ at your location, and it allows other used to follow the location link and see other people’s posts related to the same location. This is an incredible effective way to showcase your product or venue and reach new customers. If you’re a shop on a busy street, it can be a great way for tourists to find out about you, for example.

It also gives you the option of regramming (re-posting) the images your customers are sharing to your official business Instagram, if it aligns with your branding and tone. This opens up lines of communication between your business and customers, which is always a positive.

  1. Using hashtags

Another way to enhance discovery on Instagram is to keep up with the #hashtag game.

Please note that I am not encouraging you #to #hashtag #every #little #thing – too many people do this, and it’s a strong indication that they don’t understand the actual usage of hashtags. Too many hashtags will distract your content from its key message and gain invaluable traction.

A good rule of thumb is to stick to one hashtag unique for your business (such as your brand name), along with two to five other hashtags made up of keywords relevant to your content. Not hashtags that will get you as many “likes” on your post as possible. (i.e very generic terms that can be linked to something else entirely.)

Pairing good content with inappropriate hashtags is like putting a snake and a mongoose together – it’s painful to watch, and the mongoose has no chance.

Over time, relevant and appropriate hashtags can create a following of their own, allowing users to search for it and find out more about your business. The more specific you can get with your hashtag, the more targeted your audience will can, which ultimately leads to better engagement.

  1. Following your followers (and non-followers)

If you’re unsure of who to start following, try making use of Instagram’s search function to carry out either a location-based search, or a hashtag search. The search will lead you to images that will help you locate people who have interests similar to yours.

Look through a list of people with interests aligned with your brand’s, or people whose demographics are closest to that of your intended audience. (Their bios and posts would be a good indication of their personalities, to a certain extent.)

If you already have a following, you may want to consider following your followers back. Alternatively, you can go through your competitor’s followers, and identify those you would like to follow.

Following people is almost like an open invitation into their lives, allowing you to find out more about what people are talking about and what they care about. You will also be able to identify social media trends taking place and better craft content around that trend to stay relevant!

If you’d like to speak about your brand’s social media strategy, please feel free to reach out at [email protected].      

Image: Courtesy of @sharpie‘s Instagram page

Social media lessons from the rich and famous

The growth and popularity of social media has been incredible. As consumers, we use a multitude of platforms to keep in touch with people across the globe and to access information about products, events or brands, while the end goal for businesses is to make sales and connect to a target audience.

Many brands splash big bucks on social media spend in hope of explosive engagement, but many fail to ever get the traction they desire. They just seem to miss what their audience really wants to see, and too often lack personality and structure to their plans.

Celebrities are some of the best brands out there. They’re everywhere. Yes, they typically have a team of people shaping the way are seen to the public, but the biggest celebs in the world have an innate understanding of their appeal, their target audience, and the key messages then ensure they’re presented in the way they wish to be seen. And they do it damn well.

So, how can companies get their brand to become insta-famous? Gaining a little bit of inspiration from E!, I’ve outlined some of the best tips we can take away from our A-list mates.

Watch your tone

This may seem simple enough. Companies know what their brand stands for, right? Consumers generally respond when they feel the brand is talking directly to them, appealing to their needs.

While it’s nice to boast about your success, this gets old quickly. Instead, write like you would speak and include content that resonates with the audience.

Take actor Ryan Reynolds, whose lovable personality, humility and humour is showcased so well on social media. This recent Twitter post really made me laugh – he’s personable, funny and relatable, making me want to read more from him (luckily his posts just get better by the day).

ryan-reynolds


Be recognisable

Ok, so before you judge me for my next comment, I’d like to make it clear that I do not support the Kardashians, nor do I actually really like them, but there is something about that family that makes me (and the rest of the world!) pay attention. You have to give it to them – their social media following is through the roof! Between Kim, Khloe and Kourtney, the girls have a collective Instagram following in excess of 100 million – yep that’s right!

What makes their profiles work is their content. Take Kim Kardashian – just do me a favour and visit her Instagram profile. It’s filled with selfies, an act she has damn well perfected and more or less claimed as her own. It’s what her fans recognise her for! Kim’s narcissistic personality has worked in her favour (not an easy feat) but she also showcases behind-the-scenes shots and a glimpse into the crazy world that is Kim and her husband, Kanye West.

kimk

While companies might not be able to compare themselves to the Kardashians, you can learn a lot about building a recognisable brand, giving the customers what they want, and constantly, constantly engaging with them.

Avoid the sales pitch and bring out your personality

Too often I stumble across a Facebook or Instagram page where a sales pitch is just screaming at me. And yes, these platforms are great for getting directly in front of the customer, but there are more subtle ways of doing this.

Musician Taylor Swift has become a social media master. This savvy artist has an excess of 140 million followers across all her social media platforms. How does she do it? Well, she doesn’t sell her music directly – instead, she ‘sells’ her personality.

This video she uploaded to Facebook is just brilliant (click on the image below to view). Her likeable personality and ‘girl next door’ attitude is what people love her for, and she knows it.

taylor-swift

Similarly, let’s consider Lady Gaga, who’s ‘Little Monsters’ follow her every move. She loves her fans, shows genuine appreciation for her success and knows what works where. By showcasing her personality and letting her fans into her life through social media, Lady Gaga is indirectly selling records.

Brands need to understand that providing consumers with quality content is more likely to generate sales than direct marketing alone.

Learn the difference

Each social media platform is different and caters to a different audience. I’m sure many of you are thinking, “well that’s pretty obvious” but it’s important to mention, because too many companies are still posting the exact same content in the same manner across all their social platforms – a big no no!

Since retiring from professional football, David Beckham’s popularity has risen to new heights. Of course, being one half of ‘The Beckhams’ helps, but his social media presence really demonstrates who he is – something many professional sports personalities fail to do.

Go through some of his accounts and you’ll see a trend. We see more of his charitable side on Facebook, his adoration for his kids on Instagram, and constant support for his wife’s career on Twitter. With each social network that David Beckham joins, he finds new and unique ways to engage with his fans. He is strategically growing the Beckham social media empire by allowing fans to, in a way, experience life in the Beckham family.

Looking for some structure and strategy around your social media campaign? Get in touch with us at [email protected]

4 media pitching mistakes to avoid

Media pitching is one of the key components making up public relations, but the act of pitching is often easier said than done.

To many people it sounds simple enough: “I’ll just write a press release about my client’s business or event, find some media contacts, and send it to them! They’ll definitely run a story because it’s so interesting.”

Unfortunately, there’s a lot more to it than writing and sending emails.

Pitching typically involves a PR professional working with a business to identify key messages, interesting story angles, writing one (or multiple) targeted releases for specific media, and utilising their strong personal connections with media to ensure your story gets the coverage you feel it deserves.

Journalists receive a phenomenal number of press releases every day. The chances they won’t even open an email from you are high. The ball is in your court to do everything possible to ensure your press release reaches the right journalist and media, with the right message that is likely to get the attention of their target audience and readers. That’s what they care about – so that’s what you have to focus on.

And yet, mistakes are so often made during this process, and sometimes the smallest blunders have the biggest consequences. Being aware of the following potential mistakes can make all the difference between a story getting published… or sent to the trash.

Pitching the right story to the wrong media

Imagine you are a journalist, and you cover technology-related news, for example. You receive on average about 20 press releases a day and suddenly, you’re pitched something that has nothing to do with what you write about.

Why should you feel the need to respond to that person if they clearly don’t know what your publication covers?

huge-mistake

It sounds simple, but the mistake of pitching non-relevant content to media is probably the largest error seen in the industry. Under pressure to deliver results for client, PR professionals wrongly assume that blasting out a press release to the maximum number of journalists will result in the most coverage.

Not doing enough research before a pitch reflects very poorly on you as a PR pro and annoys journalists who don’t have time to waste as their deadlines loom.

When pitches land in the wrong inboxes, don’t expect journalists to help forward it on to the relevant parties. It is our job to ensure our pitches land in the right hands, not theirs.

Not looking into your email bounce-backs

If you’re pitching via an email blast, you’re bound to come across email bounce-backs. This could be because journalists have gone on vacation or medical leave, or because they’ve left the publication. Perhaps their overflowing inbox is finally just full.

Your job is to ensure they see your news, so you need to determine why they bounced and do something about it Journalists will usually include alternative email addresses in their automated replies to inform you of fellow journalists to get in touch with for your press releases.

Seize this chance to know someone new from the particular media, re-pitch your story and update your media database!

If that fails – PICK UP THE PHONE. It’s amazing how few PR professionals can be bothered to make a call to follow up (more on that later.)

Losing touch

Public relations is all about connections, networking and relationships. Without this, you’re just a person behind a computer hitting ‘send’ over and over again.

Staying in touch with media is what sets you apart from mediocre PR people. Make an effort to touch base with them regularly, catch up for coffees and lunches, and get into the habit of picking up the phone to say hi. Ask them what they’re working on, and whether you might be able to help. The more you stay in touch, the more likely they are to remember you when they do need something from one of your clients.

conversing

As well as staying in touch, it’s important to be aware of your surroundings and time zones. When pitching a story that transcends the region, international pitching comes into play. This also means we need to be more mindful of some aspects that can affect pitching efforts.

Always make it known which time zone you are working from. This saves you from leaving the impression that you are difficult to contact (if, you know, they decide to ring you at 4am). Journalists have pressing deadlines to deal with and with you being out of contact when they will require additional information may result in them forgoing the story altogether.

If you’ll be away from the office for a period of time, ensure your colleagues have been properly briefed on what to expect should they come across any media requests. The last thing you want is to lose the chance of a great story placement from a lack of communication.

 Not following up with media

Like I said, journalists’ inboxes are flooded with press releases – meaning yours probably isn’t all that important to them. If you haven’t heard back from a journalist, it is imperative that you follow up on your pitch with a phone call.

By doing this, you will learn whether the journalist has even seen your pitch or received it at all. This gives you a second chance to bring attention to your story, and pitch over the phone in real time. Usually, this is a much better way to get a straight ‘yes’ or ‘no’. If they say no, you can immediately ask why, and try to see whether there’s any way your story can work better for their publication by focusing on a different aspect or angle.

It’s possible a tweak is all it needed – but you might not have known that if you didn’t pick up the phone.

To discuss how Mutant can work with your business to push your story into the media spotlight, please get in touch with us at [email protected]

5 lessons my vacation taught me about PR

Before you judge, let me make it clear that this is not an article about working during your vacation.

Mutant Communications enforces a healthy work-life balance and we are always encouraged to enjoy some downtime, whether it’s going out for Friday drinks, or taking a holiday. It reinvigorates the mind, makes you more productive, and chances are you’ll come back with more innovative ideas.

In fact, it took a recent holiday to make me realise how certain aspects of PR bleed into everyday life, and how I should start making the most of every situation.

The opportunities are especially abundant when you are travelling abroad.

This is the perfect time to take advantage of your “vacation mode” self – you are starting out on a clean slate in a foreign country, and you know very few people (or none at all). We are social creatures, and in this situation you naturally let your guard down and become more affable, eager to make friends, and to understand and immerse yourself in a different culture.

Keep the following PR tips in mind for your next holiday, and return fulfilled with valuable lessons and insights that you can apply at work!

1. “Your vibe attracts your tribe”

You are bound to make a few friends and acquaintances during your travels and if you’re at the right place at the right time, chances are you’ll get to meet the right people.

I was fortunate to have connected with some great folks who happen to be in the creative and lifestyle industry – the likes of artists, music producers, a website editor, and even someone in PR for a leading streetwear clothing label.

You get to learn a lot from these conversations with new people and asking the right questions. We ended up adding each other on Facebook, and some even on LinkedIn. This is one of the easiest and most convenient ways to connect with people, to learn from or potentially work with in the future. At the very least, what’s the harm in making new friends?

2. How to make yourself understood

Meeting new people is definitely a confidence booster. When you are engaged in a pleasant conversation, you inherently become more conscious about the flow and sounding coherent (especially if you’re attempting a conversation with someone who doesn’t speak the same language as you!)

One of the most common questions I got was about my profession, which led me to improvise a mental script to better explain what I do, about Mutant, and also about the music label I’m part of – all without droning on.

You learn how to ad-lib, while always improving on presenting yourself and your company in the best possible angle with strangers. It’s great practice for presentation skills, at the most basic level.

3. You can learn stuff from food (yes, really!)

One of the best ways to learn about a culture is to try the local food. There’s no need to splurge at a fancy and expensive restaurant for a good and unforgettable experience. I personally like to trawl the streets to discover a hidden gem  – these places usually have impeccable service, run by friendly people and are typically more affordable.

By doing this, you can learn a few things and get inspired by the interior, atmosphere, meaningful conversations with staff and owners, and of course, the food.

I made a mental note on experiences I could bring back and share with our existing F&B clients, but these lessons easily transcend a specific industry, and can be applied to any professional environment.

Service and a positive attitude can do wonders with both clients and colleagues – it is something very simple, but often forgotten. I like to take myself back to these experiences to remind myself on the importance of harnessing and spreading positive energy.

4. Make a mental note at performances, gigs and festivals

This particular holiday was all about music gigs and festivals, and I definitely took away some valuable event management lessons from them.

At Mutant, we coordinate numerous events – the likes of launches, press conferences and media tasting – so I naturally observe how certain things such as timeliness, efficiency of ticketing, the sound system, and the presence of a good MC can greatly improve an event.

It is also through experience that you learn how to better prepare yourself for an event. For my Dour Festival Survival kit, I packed a vanilla yoghurt, a travel kit skincare set, and body moisturiser – all was deemed useless (except for the vanilla yoghurt). Next time, I’ll bring a pair of tights, windbreaker and gumboots to protect myself from the cold and rain! Lesson learnt.

5. Don’t forget to chill

“A vacation isn’t a luxury. It’s a medical necessity,” said Dr. Leigh Vincur, a spokesperson for the American College of Emergency Physician.

Remember to actually enjoy your break and release stress. Working in PR is a fantastic career, but it’s fair to say that you will reach a point where you need a holiday. You will do everyone in the office (and most importantly, yourself) a favour and return refreshed and more productive.

If you need more tips and advice on PR for F&B and lifestyle and luxury brands, get in touch with us at [email protected].